Frogyspin Responsible Gambling
Frogyspin treats gambling as entertainment, not as a way to make money or cover financial problems. The site operates under a licence with Curaçao as the primary jurisdiction and Costa Rica as the governing law. This page sets out the tools you can use to control your play, the signs that play has stopped being entertainment, and where to find support outside Frogyspin.
Our commitment
Frogyspin holds one active licence, with Curaçao as the primary jurisdiction. Responsible gambling is built into how the account works, not added as a separate page: limit tools sit in the same settings as your balance and history. We honour self-exclusion requests immediately and treat every request for help as ordinary support, not an exception. We can also close an account and refund its balance at our own discretion, without needing to state a reason. Protecting an account does not require a dispute first.
Tools available
You manage your own play from the Responsible Gaming settings in your account, where loss limits and other gambling limits are set directly. The standard set of tools includes:
- Deposit limits, daily, weekly or monthly, covering standard payment methods
- Loss limits, adjustable by you at any time
- Session time limits and reality checks that show how long you have been playing
- Cool-off periods, a temporary break that locks the account without closing it
- Self-exclusion, for a fixed term such as six months or a year, or indefinitely, closing and blocking the account immediately
One limit does not apply everywhere: deposit limits cannot be set on cryptocurrency deposits. Self-exclusion can, and takes effect the moment you request it. Every limit sits next to your deposit, withdrawal and betting history across the unified casino, live casino and sportsbook account, so your record of play is never more than a click away. If a closure includes withdrawing a remaining balance, we may ask for updated identity documents, confirmation of the source of funds, or a live video check before the payment is released.
Signs to watch for
None of these on its own signals a problem. Together, they form a pattern:
- Chasing losses with bigger bets to win money back
- Spending more time or money than you planned before you started
- Gambling cutting into time with family, friends or work
- Borrowing money, or dipping into money set aside for bills, to keep playing
- Feeling restless or irritable when you are not playing
- Hiding the amount of time or money spent from people close to you
Where to get help
These organisations work independently of Frogyspin and support players across the UK:
- GamCare, a helpline and live chat service offering free information, advice and support
- BeGambleAware, an independent charity offering advice and a national helpline
- Gamblers Anonymous, a peer support network of meetings for people affected by problem gambling
- GamStop, a free scheme letting UK players register once to self-exclude from GB-licensed gambling sites for a chosen period
Each can be reached through its own website or helpline; search the name directly for current contact details.
Contact us
You can reach us at [email protected] for self-exclusion requests, account closure, or any question about the tools on this page. Self-exclusion takes effect immediately, whether requested by email or set directly in your account’s Responsible Gaming settings. Live chat replies typically arrive in under a minute, seven days a week, from the navigation rail on every page. If you write by email instead, expect a reply within about 24 hours.