Frogyspin Terms and Conditions

Frogyspin is operated by Neroblanko Tech under licence number OGL/2024/790/0272, issued in Curaçao and governed by the laws of Costa Rica. These Terms and Conditions form a binding agreement between you and Frogyspin covering account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and dispute resolution. By creating an account or using any part of the service, you accept these terms in full.

About us and licensing

Frogyspin is operated by Neroblanko Tech, holding licence number OGL/2024/790/0272 under the Curaçao regulator, with Costa Rica as the governing law for this agreement. Neroblanko Tech also operates sister brands, including SpinSahara under the same licence number and Boomzino, as part of a group of 11 or more brands. Where these terms refer to “we”, “us” or “the operator”, they refer to Neroblanko Tech trading as Frogyspin.

Account registration and eligibility

You must be at least 18 years old to register an account and use our service. You may not hold an account if you are resident in a jurisdiction where online gambling is prohibited or where we do not hold the necessary authorisation. Each person may hold only one account; duplicate accounts will be closed and any balances forfeited. You must provide accurate, current and complete registration information and keep it up to date. We require identity verification (KYC) before processing any withdrawal, and documents are accepted in Latin or Cyrillic script. We reserve the right to refuse registration, suspend or close an account, and void bets or winnings where these terms have been breached.

Deposits and withdrawals

We accept deposits by Visa and Mastercard, by Skrill, by Google Pay and Apple Pay, by bank transfer, and by cryptocurrency including Bitcoin, Ethereum, Litecoin, Ripple (XRP) and TRON. The minimum deposit is €20 for most methods, with variations shown at the cashier. Card, mobile pay and crypto deposits are processed instantly on issuer or network confirmation. Withdrawals are processed by us within 72 hours before release to your chosen method; crypto and bank transfers may carry additional network or bank delivery time, and a bank transfer may incur an intermediary charge of up to the equivalent of €16 in exceptional cases. A Bitcoin withdrawal sent to an incorrect network address for an amount exceeding €5,000 is subject to a 0.1 BTC recovery fee. No withdrawal is processed until your account has completed identity verification. Withdrawals are returned to the original deposit method where possible.

Bonuses and promotions

Each promotion carries its own specific terms in addition to the rules in this section. Unless a promotion states otherwise, casino bonuses carry a 40x wagering requirement, with 35x applying to the HighRoller reload bonus, x20 to the Sunday Reload, 5x to sportsbook bonuses and x1 to sports cashback. During bonus play the maximum bet is €5 on slots and €10 on live games, including doubled bets and purchased bonus rounds; bets above this limit may void the bonus and any related winnings. Winnings from a bonus are capped at ten times the bonus amount, with no-deposit offers and free spins capped at €50. Bonus funds must be used within the stated validity period, 14 days from receipt by default and 7 days for Welcome Package bonuses. Games contribute to wagering at different rates: slots 100%, buy feature 50%, live roulette and blackjack 10%, instant win 5%, and table games, scratch games and live games 0%. Only one bonus may be active at a time, deposit bonuses cannot be combined, and we reserve the right to withhold or confiscate winnings where advantage play, delayed bonus rounds or stage-farming with bonus funds is identified.

Responsible gambling

We provide tools to help you manage your play, including deposit limits, time-outs and self-exclusion. The full set of tools and how to use them is set out on our Responsible Gambling page. We process self-exclusion requests promptly once received.

Dispute resolution

If you have a complaint, contact our support team first, by live chat or by email at [email protected] . If the issue is not resolved at first contact, it is escalated to a manager for further review. We provide an initial response within 7 days and resolve complaints within 30 days of the initial report. If a dispute remains unresolved after our internal process, you may refer it to the Curaçao regulator that issued our licence.

Changes to terms

We may update these terms at any time to reflect changes in our operations or legal requirements, notifying you by email or by a notice on the site where a change is material. The effective date of an update is shown at the top of this page or in the notice itself. Continued use of the service after an update takes effect constitutes your acceptance of the revised terms.